
10.19.2020 - Present
vRad (Virtual Radiologic)
Sharepoint/O365 Business Analyst
Provide a living, breathing online experience after transitioning our environment from an on-premise 2013 implementation. Our sites service a large community of teleradiologists and contains numerous clinical sites, support sites, and news sites. I work within the Project Management Office.
Project Management Office
Analyze and architect SharePoint Online’s information architecture as required to meet business needs
Assist in the definition, development and documentation of business requirements, objectives, deliverables and specifications on a project-by-project basis in collaboration with users, stakeholders and customers
Tracking projects utilizing agile methods, planning sprints and writing stories using Jira
Deploy, configure and maintain document libraries, enterprise lists and site collections in SharePoint Online
Manage SharePoint groups, permissions and access rights in accordance with best-practices regarding privacy and security
Support end users with all SharePoint related issues, tracking issues through ServiceNow
Develop training materials and provide training to users with varying levels of skills
Creating and maintaining managed solutions for the Power Platform
Utlizing, maintaining and supporting 3rd party solutions and apps for SharePoint
Creating, maintaining, and updating SharePoint online utilizing the modern page layouts and web parts
Creating and maintaining environment documentation
SharePoint Online Migration
From 2021 - 2023, migrated and shutdown over 200 sites from SP2013 to SPO
Developed the environment’s Hub and Spoke design, and External/Internal deparment sites.
Worked with marketing department to create color themes and curate images for the environment’s look and feel
Worked with vendors to acquire extensions and customizations
Recreated all Nintex and OOTB workflows utilizing Power Automate
Created custom Power Apps and JSON forms to replace custom InfoPath and Nintex forms
Scheduled, Tracked, then Reviewed all site moves with all stakeholders
Utilized ShareGate for bulk of site moves and permissioning.
2.12.2019 - 10.16.2020
Ziegler CATERPILLAR
pRODUCT SUPPORT PROCESS ADMINISTRATOR
I did a little bit of everything while at Ziegler. I acted as desktop support, process support, product support, payroll support, and assisted in training with a custom developed business system rollout. I utlized Power BI and learned the deep uses of Excel.
4.18.2016 - 10.26.2018
R.L. Canning
SharePoint systems analyst
Provided all tiers of SharePoint support and administration for multiple clients with a combined total of 4 on-premise farms, 2 Online implementations, and user base of 2500. Completed projects include overhauls to financial approval systems that routinely have multi-million dollar budgets, an automated parts ordering system for a network of refineries, and a documentation revision system for updated .
Service Delivery Team
Adherence to change request processes and documentation requirements
Development of custom forms, lists, libraries, pages, views, and workflows
Documentation of environment details and business processes
Installation and configuration of SharePoint servers
Management of SharePoint content databases, topologies, services, managed accounts
Maintenance of SharePoint Q/A and DEV environments
Performed SharePoint backup and restore procedures
Reviewed, scheduled, and performed monthly SharePoint updates for multiple farms
Responsible for several support ticket queues and their timely closure
Training end users in the use of created and existing SharePoint systems
Troubleshooting end user issues with Office Web Apps
SharePoint Farm Migrations
Multiple migrations of over 130 site collections from Honeywell's SharePoint 2010 farm to corporate-spin off Advansix's SharePoint Online farm.
Development of project plans, goals and timelines
Diagnose problem areas of environment, identify and implement solutions
Workflows translated from Nintex to OOTB in destination environment
Testing, Initiation and verification of data transfers
Testing and site validation with customer
Review site and present recommendations on how to better prepare sites for migration to new environment
Workflows translated from Nintex to OOTB in destination environment
CLIENTS
Suncoke Energy
Provided daily support of production and q/a environments as well as project development.
Magnetrol international INC
Provided project development and migration services
aDVANSIX
Provided daily support, project development and migration services.
9.19.2014 - 4.15.2016
Honeywell Inc. (R.L. canning)
Technical Support analyst
Provided daily IT support, as well as SharePoint support and design utilizing Office, Nintex and SQL Server Reporting Services (SSRS)
Lead the Minnesota branch of the New Hire Concierge Service - A “white glove’ service that ensured new hires would have all assets and accounts ready on their first day as well as a training session and dedicated support for 14 business days.
Over 300 new hires completed the program with an over 95% 3 day complete readiness score.
6.5.2013 - 7.18.2014
Tempworks Software Inc
Desktop Support analyst
Acted as the sole Tier 1 and 2 technician for a medium sized company of around 200 users. Configuring, imaging and deployment of workstations and printers. Administrated hosted Office 365 and anti-virus licensing. Maintained an up-to-date and accurate inventory of all assets and supplies. I also administrated a SharePoint 2013 Server implementation with several web applications.
10.20.2012 - 2.15.2013
University of Minnesota Physicians
Level 2 Field technician
Traveled to different clinics around the Minneapolis/St. Paul area, diagnosing problems and addressing concerns of users.
5.15.2011 - 4.30.2012
IBM at Ameriprise Financial
Desktop and Remote User Support
Assisting with the replacement, installation and configuration of assets supplied to users in a corporate environment.